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John J. Pershing VA Medical Center

 

Customer Service

Patient Advocate

Our Patient Advocate program seeks to give Veterans and their family members the security of knowing someone is available to focus on their individual concerns and rights as patients. We work directly with all departments on your behalf and can address your questions, problems or special needs. If you, or a Veteran you care for have not been able to resolve important issues related to your health care, please contact our patient advocate, who will be eager to help you with your concern in a timely manner.

Scott Flesch, Patient Advocate

Scott Flesch

Patient Advocate
573-778-4773

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

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For a listing of additional contacts, please visit our phone directory.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care.  We will do our utmost to resolve them. We also appreciate compliments about what we are doing right.