VAMC Poplar Bluff strives to always provide the highest quality of care to the veterans of our nation who call Poplar Bluff home. We recognize there may be times when a patient or family member has an issue which requires our attention.

"Because the best time to let us know of any concern or question is at the time it happens and so we can resolve it as quickly as possible, we have established programs to assist you."

Patient Representatives

VAMC Poplar Bluff has on staff a highly-skilled patient representative who is eager to help you with your concern in a timely manner. The Patient Representative —

• serves as a liaison between patients and the medical center
• acts on the patient's behalf
• helps patients understand their rights and responsibilities

Our patient representatives are located on the 2nd floor of the Medical Center.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care.  We will do our utmost to resolve them. We also appreciate compliments about what we are doing right.